This week's guest is April Bell. Ron and April discussed how Jack Henry uses Toyota Kata, the power of making predictions, managing remote teams, and more. An MP3 audio version of this episode is available for download here.
In this episode you'll learn:
The quote April likes (3:17)
Her background (4:45)
About Jack Henry (6:46)
Their continuous improvement journey (7:31)
The concept of "first coach second coach" (11:29)
What a learner is working on (14:30)
Managing coaching sessions for a remote team (18:52)
The change management side (20:12)
Practical tips for getting started with scientific thinking/Toyota Kata (22:51)
April's parting advice (31:26)
Podcast Resources
Right Click to Download this Podcast as an MP3
April on LinkedIn
GA 522 | Continuous Improvement at Jack Henry with April Bell
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What Do You Think?
Do you use Toyota Kata and/or scientific thinking? If you work remotely, what does that look like for you?
