GA 549 | Toyota Kata at Jack Henry with April Bell
Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
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Embracing Continuous Improvement at Jack Henry
This chapter recounts the speaker's journey in continuous improvement, detailing their transition from banking to a leadership role at Jack Henry. It highlights the challenges of implementing methodologies like Toyota Kata in a non-repetitive environment and the importance of fostering a culture that values continuous improvement. Key strategies for effective coaching and collaborative learning among employees are discussed, along with practical advice for overcoming resistance to change.
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Transcript
