Masters of Scale

Rapid Response: How flexibility creates momentum, w/Crate & Barrel CEO Janet Hayes

Dec 16, 2021
Janet Hayes, CEO of Crate & Barrel Holdings, has been at the forefront of modernizing the retail giant since 2020. In a world disrupted by COVID-19, she emphasized flexibility, valuing results over location, which transformed employee productivity. The discussion covers the challenges of supply chain issues and the importance of empathy in communication. Hayes also highlights the significance of integrating digital strategies, sustainable practices, and unique employee initiatives like the ‘Lobatical’ for enhancing customer experience.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
ANECDOTE

Store as Distribution Centers

  • Crate & Barrel used stores as mini distribution centers to combat supply chain disruptions.
  • This strategy helped reduce transportation time and offset some supply chain issues.
ADVICE

Prioritize the Human Element

  • Focus on the human element in business, especially during times of uncertainty.
  • Prioritize connecting with customers and meeting their needs, showing empathy and flexibility.
ADVICE

Brand Clarity and Purpose

  • Drive brand clarity and purpose, especially during challenging times.
  • Focus on what's meaningful for customers and make it easy for them to engage with your brand.
Get the Snipd Podcast app to discover more snips from this episode
Get the app