Masters of Scale

Rapid Response: How flexibility creates momentum, w/Crate & Barrel CEO Janet Hayes

Dec 16, 2021

Janet Hayes, CEO of Crate & Barrel Holdings, has been at the forefront of modernizing the retail giant since 2020. In a world disrupted by COVID-19, she emphasized flexibility, valuing results over location, which transformed employee productivity. The discussion covers the challenges of supply chain issues and the importance of empathy in communication. Hayes also highlights the significance of integrating digital strategies, sustainable practices, and unique employee initiatives like the ‘Lobatical’ for enhancing customer experience.

26:56

Episode guests

Janet Hayes

AI Chapters

Episode notes

Intro

3min

Navigating Challenges in Retail

11min

Adapting to the Digital Era

7min

Navigating Change and Sustainability in Retail

8min

Celebrating Employee Commitment Through Unique Initiatives

2min

Celebrating Innovation: Masters of Scale Business Awards Announcement

2min

Crate & Barrel CEO Janet Hayes has been on a mission to modernize the home decor company since she took over as CEO in August, 2020. When she first joined the company, stores were closed and the future of retail was uncertain as Covid-19 put in-person experiences to a screeching halt. She’s responded by leaning into digital and sustainability for her brands, and flexibility for her employees. “As soon as I said, ‘It's a flexible workplace, and I'm going to value talent, collaboration, and results over location,’ everybody has been working faster and smarter than ever,” she says.

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