Rapid Response: How flexibility creates momentum, w/Crate & Barrel CEO Janet Hayes
Masters of Scale
00:00
Navigating Change and Sustainability in Retail
This chapter examines the emotional and operational challenges faced by the retail workforce during significant disruptions, emphasizing the critical role of empathy and recognition. It highlights the sustained growth of a home goods retailer through strategic adaptations in supply chain and a commitment to sustainability, reflecting evolving consumer priorities. Additionally, the discussion covers the lessons learned from leadership experiences, underlining the importance of flexibility, teamwork, and respect for all stakeholders.
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