Rapid Response: How flexibility creates momentum, w/Crate & Barrel CEO Janet Hayes
Masters of Scale
00:00
Navigating Challenges in Retail
This chapter highlights the challenges Crate & Barrel faces in supply chain disruptions and their strategies to enhance efficiency as the holiday season approaches. It emphasizes the importance of empathy, effective communication, and aligning brand messages with customer needs during uncertain times. The discussion also covers the transformation of retail spaces and the need for a balance between digital and personal shopping experiences.
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