Janet Hayes

Janet Hayes, CEO of Crate & Barrel Holdings, has been at the forefront of modernizing the retail giant since 2020. In a world disrupted by COVID-19, she emphasized flexibility, valuing results over location, which transformed employee productivity. The discussion covers the challenges of supply chain issues and the importance of empathy in communication. Hayes also highlights the significance of integrating digital strategies, sustainable practices, and unique employee initiatives like the ‘Lobatical’ for enhancing customer experience.

Janet Hayes, CEO of Crate and Barrel Holdings, discusses leadership lessons and the changing nature of work. The podcast also covers Amazon's milestone, Walgreen's struggles, and Forever 21's challenges. Janet shares insights on driving growth and enhancing customer experience through technology and design services in the home retail market.