
How I Work BEST OF: The People-Pleasing Trap: How Laura Henshaw escaped it (and how you can too)
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Jan 7, 2026 Laura Henshaw, co-founder and CEO of the KIC app, dives into her journey of overcoming people-pleasing in leadership. She reveals how her need for approval limited her effectiveness and the transformative impact of coaching. Emphasizing the importance of clarity over the conventional 'shit sandwich' approach to feedback, Laura champions radical candor. She also discusses strategies for managing burnout, setting boundaries, and reframing challenges as learning opportunities, underscoring her mantra: 'I am good enough and I'm safe.'
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Respect Not Likes
- Laura Henshaw realised her drive to be liked was actually a desire to be respected.
- She recognised people-pleasing led her to lead from fear and avoid necessary decisions.
Lead Despite Disagreement
- Focus on earning respect through strong leadership rather than universal likability.
- Accept that most decisions will displease someone and lead anyway.
Be Clear—Feedback Is Kindness
- Give clear feedback; clarity is a kindness and helps people grow.
- Avoid the overly padded "shit sandwich" and deliver the core message plainly with empathy.








