The Next Big Idea FRICTION: How Smart Leaders Make the Right Things Easier (with Adam Grant & Bob Sutton)
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Jun 20, 2024 
Renowned organizational psychologist Adam Grant and author Bob Sutton discuss making the right things easier for effective leadership. They explore the importance of friction, hands-on leadership, balancing inquiry and advocacy, leadership decisions, prioritizing health, problem-solving, and eliminating negative friction in organizations.
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Experience Inconvenience
- Leaders should experience the inconveniences their customers or employees face.
- This helps them understand problems and make better decisions.
Alexa Orders Dollhouse and Cookies
- A girl ordered a dollhouse and 25 pounds of cookies via Alexa due to a lack of friction in the ordering process.
- This demonstrates how removing too much friction can have unintended negative consequences.
Leaders Should Suffer Inconvenience
- Stop protecting leaders from inconvenience.
- Leaders should experience some of the friction their employees or customers face to better understand and address issues.