This chapter emphasizes the significance of engaging in conversations that involve both asking questions and presenting arguments, rather than solely advocating without seeking new perspectives. It also addresses the issue of sham participation in meetings, where leaders feign interest after a decision has been made, leading to unproductive time consumption. A specific example of decision-making related to office design's influence on productivity and employee welfare is discussed.
Today, Adam Grant and Bob Sutton, two legends of organizational psychology, discuss Bob’s new book, “The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder.”
🎙️ This interview first appeared on Adam’s podcast, “ReThinking.” Follow it now on Apple Podcast or Spotify.
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