This chapter explores the dual nature of friction in organizations, initially focusing on obstacles and frustrations but later discussing its benefits in preventing unintended actions and chaos. It emphasizes the necessity for leaders to experience the day-to-day challenges faced by their employees and customers, highlighting the concept of leading by doing and the effectiveness of generalist leaders. The discussion also delves into the nuances of management by walking around, challenging traditional views on this leadership tactic and exploring its impact on building connections within organizations.
Today, Adam Grant and Bob Sutton, two legends of organizational psychology, discuss Bob’s new book, “The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder.”
🎙️ This interview first appeared on Adam’s podcast, “ReThinking.” Follow it now on Apple Podcast or Spotify.
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