Episode 146: Building Your Next B2B SaaS Unicorn with Mikita Mikado, Co-Founder and CEO of PandaDoc
Nov 22, 2023
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Mikita Mikado, Co-Founder and CEO of PandaDoc, shares his entrepreneurial journey and the challenges of building a B2B SaaS company. He highlights the importance of working with talented people, embracing a growth mindset, and creating a strong organizational culture. They discuss the success factors of PandaDoc, including creating an easy-to-use product and evolving to meet different industries' needs. Mikita's passion for crafting a vision and witnessing individual growth within the company is also emphasized.
The importance of surrounding yourself with experienced and competent people when managing the rapid growth and changing environment of a company.
The significance of creating a cohesive culture within a company to build a resilient and successful organization.
Deep dives
The Importance of Product Support Systems and Processes
Creating great products goes beyond the efforts of product managers and developers. It requires a holistic approach that encompasses the support systems, processes, and culture within an organization. These elements play a crucial role in delivering value to customers and driving the success of products.
Lessons from the CEO of PandaDoc
In this episode, Melissa Perry interviews Makita Venkato, the founder and CEO of PandaDoc. Makita shares the lessons he learned while growing his startup to a $1 billion valuation. He emphasizes the importance of building an easy-to-use product that solves a real pain point and the significance of having a cohesive culture within the company.
Making the Case for Expanding the UX Team
Melissa answers a listener's question about expanding the UX team when there is already a heavy workload. She highlights the importance of UX in product development and suggests making a financial case for expanding the team by tying it to improved customer satisfaction, retention, and acquisition. Melissa also advises conducting UX research and leveraging data to demonstrate the impact of UX on the company's financial performance.
The Key to Success: People and Continuous Learning
Makita emphasizes the value of learning and teaching within the company culture at PandaDoc. He believes that focusing on people and continuous learning helps build a resilient and successful organization. Makita also shares his passion for the product development process and the joy of watching his team members grow and succeed.
In this episode of Product Thinking, Mikita Mikado, Co-Founder and CEO of PandaDoc, joins Melissa Perri to share his entrepreneurial journey and the challenges he faced in building PandaDoc. Mikita also highlights the importance of working with talented people in the B2B SaaS world, embracing a growth mindset, and creating a strong organizational culture.
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