Duolingo's New Metric, Netflix's Culture Memo, & Gallup's State Of Workplace Report | L&D Disrupt #70
Jul 10, 2024
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Discover how Duolingo's innovative metric, 'Time Spent Learning Well,' aims to enhance learning effectiveness. Dive into Gallup's findings on employee well-being and its link to effective organizational processes. Explore Netflix's latest culture memo, which prioritizes high performance over seniority and its impact on workplace dynamics. The conversation emphasizes the need for alignment between personal roles and organizational purpose, alongside transforming companies into skills-based entities to foster meaningful learning.
Duolingo's new metric emphasizes measuring 'time spent learning well,' highlighting the importance of engagement and content difficulty in learning outcomes.
Gallup's report underscores the link between job dissatisfaction and stress, urging L&D teams to streamline processes to enhance employee well-being and engagement.
Deep dives
Duolingo's Learning Metric Evolution
Duolingo revamped its learning metric from counting total lesson sessions to measuring 'time spent learning well.' Initially, the company believed that more sessions indicated better learning; however, they realized that the session length varied and didn't account for the difficulty of content. By focusing on the concept of 'time spent learning well,' they incorporated a weighting system that emphasizes the importance of engaging with more challenging lessons over easier, less effective activities. This highlights the complexity of measuring learning while emphasizing that engagement metrics should not be misinterpreted as definitive indicators of knowledge retention or skill improvement.
The Role of L&D in Employee Well-Being
Gallup's findings indicated a direct correlation between employees' job dissatisfaction and heightened levels of stress and negative emotions, emphasizing the need for L&D and HR teams to influence organizational processes. The research suggests that inefficient processes contribute to employee disengagement, thereby increasing stress levels. To mitigate these issues, L&D professionals can help streamline processes and align them with organizational purpose, ultimately reducing the negative impact on employee well-being. Efforts should focus not only on improving these workflows but also on ensuring that employees understand their contribution to the broader goals of the organization.
Netflix's High-Performance Culture
Netflix's recent culture memo reinforces the belief that high performers significantly outperform average employees, which drives their focus on performance over seniority or tenure. The memo advocates for decentralizing decision-making to skill-based leaders rather than adhering to hierarchical structures that might stifle innovation and responsiveness. However, successful implementation relies on clear alignment and communication throughout the organization, allowing informed team members to act autonomously while adhering to the company's strategic goals. This approach promotes a culture of ownership and accountability, reinforcing the importance of clear expectations and trust within teams.
Redefining Learning in the Workplace
Many employees perceive learning only through traditional structured courses, often overlooking other valuable learning experiences such as feedback or peer interactions. This narrow view can lead to a disconnect between what employees find meaningful learning and the resources provided by L&D teams. To enhance learning perceptions, organizations must foster a broader understanding of what learning encompasses and promote holistic approaches that include informal and experiential learning opportunities. By doing so, companies can better engage their workforce and ensure that development efforts align with employees’ understanding of valuable learning.