Conversation with Marcus Collins — The Power Behind What We Buy, What We Do, and Who We Want to Be
Aug 31, 2023
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Marcus Collins, head of strategy at Wieden+Kennedy New York and professor of marketing, discusses the influence of culture on consumer behavior, the impact of technology on American culture and polarization, the decline of the advertising industry, and strategies to encourage empathy and break echo chambers.
Our cultural affiliations significantly influence our beliefs, behaviors, language, and consumption choices.
Technology and social media have both positive and negative impacts on culture, affecting our ability to connect and spreading misinformation or promoting hate.
Deep dives
The Role of Culture in Consumer Behavior
Culture plays a significant role in shaping our behavior as consumers. According to Marcus Collins, culture can be defined as a system of conventions and expectations that demarcate who we are and what is expected of people like us. Our self-identification with specific cultural communities influences our beliefs, behaviors, language, and consumption choices. Our cultural affiliations impact various aspects of our lives, such as social affiliations, voting, recycling, worship, marriage, education, and more.
The Impact of Technology and Social Media on Culture
Technology, particularly social media, has both positive and negative impacts on culture. Marcus Collins compares social networking platforms to extensions of our real-life social networks. On one hand, they provide opportunities for connection and finding like-minded individuals. On the other hand, they can exacerbate negative behaviors like spreading misinformation or promoting hate. The constant evolution of technology has led to fast changes in popular culture, while underlying belief systems change more gradually over time.
The Changing Landscape of Advertising and Marketing
The advertising industry has experienced significant changes, losing some of its previous relevance. Traditional ad agencies are facing challenges due to advancements in technology and artificial intelligence that can create art and copy. Marcus Collins suggests that the industry needs to move beyond solely focusing on creating communications and instead design for behavioral adoption. By understanding the underlying motivations that govern human behavior, marketers can create stimuli that drive desired consumer actions. This shift requires a closer proximity to consumers and a deeper understanding of cultural context.
Marcus Collins, the head of strategy at Wieden+Kennedy New York and a clinical assistant professor of marketing at the University of Michigan, joins Scott to discuss his new book, “FOR THE CULTURE: The Power Behind What We Buy, What We Do, and Who We Want to Be.”