Rory Sutherland promotes behavioral science for cafes by suggesting unconventional strategies like outdoor tables and exclusive experiences.
In addressing societal issues like drink-driving, Rory advocates for innovative solutions such as sending offenders to AA meetings.
Deep dives
Expanding Nudge Practices Beyond Big Businesses
Rory Sutherland's vision involves scaling down behavioral science practices to assist not only large organizations but also smaller entities like cafes and police departments. He aims to create the Sutherland Nudge Clinic, offering behavioral science advice on a smaller scale. This approach mirrors John Maynard Keynes' desire for economists to function like dentists, providing practical and personalized guidance to individuals and businesses.
Innovative Strategies for Cafe Success
For cafe owners facing challenges like low foot traffic, Rory suggests innovative solutions such as leaving tables outside to signal availability, offering table service for increased convenience, and creating a sense of exclusivity by locking the door at a certain time. These strategies aim to attract and retain customers through clever behavioral nudges that enhance the overall cafe experience.
Counterintuitive Nudges and Success in Unconventional Ideas
Rory explores counterintuitive solutions for societal issues like reducing drink-driving incidents, proposing approaches like sending offenders to AA meetings instead of imposing driving bans. He emphasizes the importance of hypothesizing, experimenting, and embracing unconventional ideas, drawing parallels to successful ventures like Wikipedia and Starbucks that challenge traditional norms and behaviors to achieve significant impact.
In today’s special episode you’re invited to enter a brand new clinic. Instead of a waiting room, there’s a bar with live jazz. Instead of a doctor, there’s a marketer in a tweed jacket. Today, we’re entering the Rory Sutherland Nudge Clinic, the place people go for counter-intuitive ideas. Listen to learn the smartest way to run a cafe, how to stop people drink driving, and how to persuade your parents.