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Leading Up With Udemy
Identify Your Leadership Wobble to Work Faster and Better
Apr 17, 2024
Dr. Frances X. Frei from Harvard Business School discusses building trust in organizations and diagnosing root business problems. She emphasizes the 'trust triangle' of authenticity, logic, and empathy. Insights on addressing trust wobbles, urgent change, root causes, trade-offs for excellence, and AI in business transformation are shared.
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Quick takeaways
- Building trust in organizations requires authenticity, logic, and empathy in equal measure.
- Embracing unexpected opportunities can lead to discovering one's true purpose and calling in life.
Deep dives
Building Trust Through Authenticity, Logic, and Empathy
Trust is essential in business, with Francis Fry emphasizing that it stems from authenticity, logic, and empathy. She highlights that the presence of all three components simultaneously is crucial for building trust. Fry's insights stress that even an overabundance in one area cannot compensate for a lack in another, emphasizing the importance of these three pillars in establishing trust.
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Discover
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