The Jordan Harbinger Show 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor
Jul 16, 2019
Kim Scott, co-founder of Radical Candor, LLC, shares insights on effective management and leadership. She discusses how lessons from bad bosses can enhance our understanding of empathy and honesty in the workplace. The conversation explores the Radical Candor framework, addressing the balance between caring personally and challenging directly. Scott also highlights pitfalls like ruinous empathy and manipulative insincerity. Drawing on her experience with Sheryl Sandberg, she emphasizes the importance of giving and receiving feedback for personal growth.
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The CC'd Critique
- Kim Scott was ridiculed in an accidentally CC'd email chain by her boss.
- This negative experience, and a later realization about her boss's humanity, inspired her work on radical candor.
Responding to Criticism
- Jordan Harbinger asks how to react to critical emails, referencing similar listener questions.
- Kim Scott admits her initial reaction was unproductive and emphasizes the importance of direct yet humane responses.
Sheryl's Feedback
- Kim Scott recounts a presentation to Google's leadership, where Sheryl Sandberg's direct feedback about a verbal tic was pivotal.
- Sandberg's feedback, while blunt, was caring and impactful, highlighting the essence of radical candor.
