Why holiday travel chaos is the new normal

The holiday travel period was incredibly tumultuous – with passengers stranded, bags lost and thousands of flights cancelled. The airlines say the winter storms caused unprecedented disruptions, but The Globe’s transportation reporter Eric Atkins says the problems go beyond that.

He tells us the other factors that led to this chaos, how airlines are responding, and whether this is likely to happen again. (Spoiler: It is.)

Questions? Comments? Ideas? Email us at thedecibel@globeandmail.com