

How to Build Messages That Build Buy-In
26 snips Oct 31, 2024
Tamsen Webster, a message designer and founder of the Message Design Institute, shares her expertise in communicating change effectively. She discusses the psychological barriers to embracing change, highlighting concepts like loss aversion and self-concept. Tamsen emphasizes the importance of understanding audience beliefs and introducing practical techniques like the 'five whys' for better messaging. She also tackles 'leadership dread disorder' and offers strategies for fostering buy-in from teams, underscoring the critical role of effective communication in driving innovation.
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Change Resistance
- People resist change due to a fear of risk and potential loss.
- This resistance stems from a desire to maintain a sense of safety and belonging.
Risk Aversion
- Risk aversion is rooted in loss aversion and the desire to protect one's self-concept.
- People want to be seen as smart, capable, and good, making them hesitant to embrace changes that might challenge this image.
Targeting Pain Points
- Target existing pain points or irritations when introducing change.
- Frame the change as a solution to a problem they already acknowledge, increasing their receptiveness.