Dear HBR:

HBR Presents: Coaching Real Leaders

4 snips
Feb 4, 2021
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ADVICE

Ask What 'Safe' Actually Means

  • Ask your staff what 'feeling safe' actually means so you can design appropriate support.
  • Use that understanding to coach possible actions rather than assuming what's needed.
INSIGHT

Protecting Others Can Silence Them

  • Diana admits protecting staff by stepping in actually silences them and reinforces her middle role.
  • Her protective instinct gives her control but undermines the inclusive culture she intends to build.
INSIGHT

Responsibility Versus Catalyzing Change

  • Diana realizes being the 'responsible' middle person keeps her stuck and undermines team voice.
  • She sees shifting from carrying problems to catalyzing conversations will create shared ownership.
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