Jeremy Stoppelman, the founder and CEO of Yelp, shares insights on navigating the turbulent waters of the pandemic. He reveals how his leadership team prepared for a 'nuclear winter' and the proactive steps they took to support struggling businesses. Stoppelman discusses new initiatives promoting visibility for Black and Latinx-owned businesses amid social unrest. He also dives into the challenges of managing negative reviews and emphasizes the importance of effective communication in leadership during crises. Resilience, innovation, and community support take center stage.