AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Adapting to Pandemic Pressures
This chapter explores the restaurant industry's immediate challenges during the pandemic and Yelp's proactive response to support it. Insights from early observations in China shape their strategies, including financial relief for businesses and innovating service features. The discussion highlights emotional leadership during tough decisions and a focus on resilience, ultimately revealing areas of growth despite adversity.