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How Leaders Lead with David Novak
3 More Questions (Lisa Lutoff-Perlo) with David Novak and Koula Callahan
Feb 5, 2024
David Novak discusses leadership skills and gives advice to leaders on topics like handling rejection, tracking customer needs, mapping the customer journey, and inspiring innovation.
12:21
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Quick takeaways
- Leaders who are turned down for a position should understand why and use the opportunity to build self-awareness and develop a personal game plan to address any shortcomings.
- Leaders should engage directly with customers, listen to complaints, and map the customer journey to generate innovative ideas and exceed customer expectations.
Deep dives
Persistence and passion in pursuing leadership opportunities
Lisa Lutoff-Perle's journey to becoming CEO of Celebrity Cruises involved multiple rejections before she finally got the job. David Novak advises leaders who are turned down for a position they believe they are capable of having to understand why they were turned down and use the opportunity to build self-awareness. Developing a personal game plan to address any shortcomings can increase the chances of success in future opportunities. If growth is stifled and the right opportunity doesn't present itself, leaders may consider exploring external opportunities. The key is to stay positive, keep improving, and approach the next opportunity with a determined and positive mindset.
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