2min chapter

How Leaders Lead with David Novak cover image

3 More Questions (Lisa Lutoff-Perlo) with David Novak and Koula Callahan

How Leaders Lead with David Novak

CHAPTER

Mapping the Customer Journey and the Leadership Accomplishment of Lisa

Exploring the importance of mapping the customer journey and surprising customers, along with a discussion on Lisa's leadership achievement in celebrating International Women's Day with an all-female team on a cruise ship.

00:00

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