Understanding and Tracking Customer Needs for an Extraordinary Experience

On this episode of 3 More Questions, you'll hear David Novak's answers to:

1. What advice do you have for leaders who get turned down from the job they believe they’re capable of having?
2. How should leaders think through the customer experience and take them to places they might not even see yet?
3. What type of leadership skills does it take to pull off something that has never been done before?

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