Are "Best Practices" In CRO Worth it? ft. Talia Wolf
Apr 24, 2024
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Talia Wolf, an expert in experimentation and CRO, chats about the limitations of 'best practices' in CRO, challenges of personalization, and the importance of data-driven strategies. They discuss the value of tailoring optimization strategies, navigating the balance between best practices and personalization, and the significance of customer-driven approaches.
Being Intentional in Approach and Adaptability Are Key
Success is not guaranteed by being data-driven; it requires intentional approach and adaptability. The smartest teams focus on mindset, not just the method, and are open to adjusting strategies as needed.
Customer Focus Over Data-Driven Approach
Customer-driven insights are crucial for businesses, going beyond typical data-driven metrics. Understanding customer needs, pain points, and aspirations leads to effective personalization and impactful decision-making.
Challenging the Notion of Best Practices
Relying solely on best practices can limit innovation and success. Best practices may serve as a foundation, but true optimization comes from continuous testing, research, and customizing strategies to fit specific customer segments.
Balancing Data-Driven Approaches with Customer-Centricity
Balancing data-driven insights with a customer-centric mindset enhances decision-making and optimization. Prioritizing personalized experiences based on qualitative data fosters deeper connections with customers and drives business success.
Are "best practices" in experimentation and CRO overrated? Or is there a legitimate use case for them? Talia "The wolf" Wolf and Shiva Manjunath discuss where 'best practices' fail, but also where can perhaps 'good' practices be utilized properly. In addition, are 'best practices' going the opposite direction of 'personalization'?
This episode was a banger.
(00:00) Episode Start
(2:45) What IS a "best practice"?
(8:40) Why do "best practices" exist?
(13:04) Are 'Shopify templates' just 'best practices'? Are they even valuable?
(23:15) Are 'best practices' anti-personalization?
(28:33) Shit You Need to Know (Moe Ali)
Go check out Talia's company here: https://getuplift.co/
Go check out all the CRO best practices here: https://crobestpractices.com/
And go check out Moe Ali's post here: https://tinyurl.com/FromAtoBMoe
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