HBR IdeaCast Unifying Leadership in a Divided Time
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Nov 5, 2024 Karthik Ramanna, a professor at the University of Oxford's Blavatnik School of Government and author of "The Age of Outrage," discusses the pressing issues of political polarization and its impact on business. He explores the roots of societal outrage, highlighting fears surrounding technology and economic disparities. Ramanna provides leaders with strategies to navigate crises, manage stakeholder expectations, and foster collaboration. He emphasizes the importance of effective communication and decentralized decision-making in restoring trust during turbulent times.
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Three Drivers of Outrage
- Three factors define the current age of outrage: fear of the future, perception of a raw deal, and ideologies of othering.
- These factors combine to create a climate of distrust and division.
Nestle's Maggi Noodle Crisis
- Nestle's initial belligerent response to accusations of lead content in their Maggi Noodles backfired in India.
- This highlights the importance of a considered response in the age of outrage.
Prepare for Outrage
- Prepare for crises before they happen by building trust with stakeholders.
- This proactive approach allows you to seek advice and broaden your perspective during a crisis.
