Make It Happen Mondays - B2B Sales Talk with John Barrows

Joaquim Lecha: AI's Role in Personalized Customer Engagement

Sep 8, 2023
Host Russell Bradley-Cook interviews Joaquim Lecha, CEO of Typeform, about the role of AI in personalized customer engagement. They discuss Typeform's vision, AI in lead qualification, content creation, and customer interactions. The conversation also covers the power of AI in shaping the customer experience and the challenges and predictions for AI adoption. They explore the transition to product-led growth and the importance of user experience in attracting new customers.
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