

Joaquim Lecha: AI's Role in Personalized Customer Engagement
Sep 8, 2023
Host Russell Bradley-Cook interviews Joaquim Lecha, CEO of Typeform, about the role of AI in personalized customer engagement. They discuss Typeform's vision, AI in lead qualification, content creation, and customer interactions. The conversation also covers the power of AI in shaping the customer experience and the challenges and predictions for AI adoption. They explore the transition to product-led growth and the importance of user experience in attracting new customers.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Introduction and Overview of Typeform
01:59 • 7min
The Power of Mindset and Teamwork
08:58 • 2min
The Role of AI in Personalized Customer Engagement
11:16 • 10min
AI Adoption Challenges and Predictions
21:25 • 4min
The Shift to Product-Led Growth
25:08 • 16min
Product Assisted Growth and the Importance of User Experience
41:09 • 21min
Expressing Gratitude, Making Plans, and Call to Action
01:02:38 • 2min