Intercom on Product: Building Software in an AI-first World Intercom on Product: Riding the AI wave in 2024
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Jan 18, 2024 The hosts discuss the widespread adoption and impact of generative AI, as well as their personal experiences with AI features on phones. They explore the influence of technology on daily life, including Google Glass and advancements in AI. The chapter also discusses the extensive development process of a video game sequel and the pros and cons of iterative software development and AI misapplications. The limitations of AI tools like Alexa and Siri are discussed, along with the current state of technology and the emergence of a new S curve. The chapter concludes with a discussion on the impact of AI on UX, customer support, and product management.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
The Impact of Technology and Excitement for a Video Game
01:53 • 2min
Sequel Development, Breakthroughs in Physics, and Downsides of AI
03:53 • 5min
Discussing the Anatomy of a Misapplication of AI and AI Tools
08:35 • 6min
The Emergence of a New S Curve
14:22 • 23min
The Impact of AI on UX, Customer Support, and Product Management
37:34 • 18min