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Intercom on Product: Building Software in an AI-first World
Intercom on Product: Riding the AI wave in 2024
Jan 18, 2024
The hosts discuss the widespread adoption and impact of generative AI, as well as their personal experiences with AI features on phones. They explore the influence of technology on daily life, including Google Glass and advancements in AI. The chapter also discusses the extensive development process of a video game sequel and the pros and cons of iterative software development and AI misapplications. The limitations of AI tools like Alexa and Siri are discussed, along with the current state of technology and the emergence of a new S curve. The chapter concludes with a discussion on the impact of AI on UX, customer support, and product management.
55:51
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Quick takeaways
- The rise of generative AI and OpenAI's vision API marked the beginning of a major shift in technology and its impact on exploring new places.
- The release of the game 'Tears of the Kingdom' showcased the power of deep design and craftsmanship in enhancing the user experience and redefining expectations in the gaming industry.
Deep dives
The Impact of Generative AI in 2023
2023 was dominated by the rise of generative AI, with every failing startup and boring incumbent leveraging it to make themselves more interesting. The launch of OpenAI's vision API was a game-changer, allowing for incredible capabilities like recognizing photos and answering questions. The speaker shares a personal experience of how AI changed the way they explored a city, translating signs and providing new insights. This advancement marked the beginning of something huge. Additionally, the discussion touches upon the failed launch of Google Glass and the importance of timing and form factor in tech innovation.
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