This chapter discusses the influence of software design on the emergence of UX and product design, as well as the potential impact of AI on consumer readiness and expectations. It explores how customer support may be transformed into building ongoing relationships, and how the role of product managers might change in an AI-driven world.
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
Watch the video: https://youtu.be/bLix8mAp5k8?si=rhPJ5ZnNn8TRpt11
Read a transcript: https://www.intercom.com/blog/videos/intercom-on-product-riding-the-ai-wave-in-2024
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