Intercom on Product: Riding the AI wave in 2024
Intercom on Product: Building Software in an AI-first World
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The Impact of AI on UX, Customer Support, and Product Management
This chapter discusses the influence of software design on the emergence of UX and product design, as well as the potential impact of AI on consumer readiness and expectations. It explores how customer support may be transformed into building ongoing relationships, and how the role of product managers might change in an AI-driven world.
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