The Frictionless Experience

The Mistakes That Can Ruin Your Product Launch

16 snips
Jan 27, 2025
Discover the critical missteps in product marketing that can sabotage your launch. Learn how misaligned messaging and poor market fit can lead to failure. The hosts delve into real examples, like Crystal Pepsi and Cheeto Lip Balm, to highlight the importance of understanding customer needs. They stress the need for collaboration between product development and marketing, showcasing both successes and failures. Tune in for valuable insights on creating frictionless user experiences and optimizing your strategies!
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ANECDOTE

Addy and Baddy

  • Chuck Moxley discusses a campaign he worked on that won both an Addy and a Baddy award.
  • The ad, for cough syrup, featured exploding heads, which, while initially successful, led to complaints and its removal.
ADVICE

Promote New Features

  • Promote new product features effectively to maximize their impact.
  • Communicate updates through various channels like emails and marketing materials to ensure customer awareness and adoption.
ADVICE

Understand Customer Personas

  • Understand your customer persona deeply, including their emotional motivations.
  • Consider how different personas might interact with various product features.
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