Erin Meyer, a Professor at INSEAD and author of "The Culture Map," discusses the nuances of cross-cultural communication. She highlights how meanings can get lost in translation due to cultural norms affecting honesty and assertiveness. Through engaging anecdotes, they explore how feedback varies globally and the challenges of implementing direct communication styles in diverse settings like Netflix. Meyer stresses the importance of empathy and self-awareness in fostering successful interactions across cultures.
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question_answer ANECDOTE
Bright Eyes in Tokyo
Erin Meyer shares a story about misinterpreting a lack of raised hands in Tokyo as a lack of questions.
She learned that "bright eyes" indicated engagement, highlighting the importance of understanding cultural cues.
insights INSIGHT
Participation vs. Preparation
Americans tend to speak more in meetings, potentially due to participation grades in school.
Other cultures prioritize thoughtful contributions over frequent speaking.
In this book, Reed Hastings and Erin Meyer explore the counterintuitive management culture that has driven Netflix's success. The authors discuss how Netflix's approach, which includes no vacation or expense policies, generous severance for underperforming employees, and a focus on candid feedback, has led to unparalleled innovation and speed. Drawing on hundreds of interviews with current and past Netflix employees, the book provides actionable lessons for leaders on how to build and maintain a highly innovative and adaptable organizational culture.
The Culture Map
Breaking Through the Invisible Boundaries of Global Business
Erin Meyer
In 'The Culture Map,' Erin Meyer presents a comprehensive framework for understanding and managing cultural differences in the global workplace. The book introduces an eight-scale model to analyze how cultures vary along different dimensions, such as communication styles (high or low context), leadership approaches (hierarchical or egalitarian), and feedback methods (direct or indirect). Meyer uses engaging real-life stories and anecdotes to illustrate common misunderstandings and provides actionable advice for improving international collaboration. The book is essential for anyone working in multicultural teams or managing global projects, offering practical tools to enhance communication, leadership, and decision-making across diverse cultural contexts.
When talking and working with people from different cultures, sometimes meanings and intentions can get lost in translation. Erin Meyer is an expert on how we communicate and collaborate differently around the world. She and Adam discuss how cultural norms affect honesty and assertiveness, unpack the science behind some common American stereotypes, and identify strategies for understanding and bridging cultural divides.
Worklife with Adam Grant 
