CNLP 449 | Horst Schulze on What Gives Young Leaders a Competitive Edge, Why Personal is the Future, and Why Individualized Service Reaches Millennials

1

Introduction

00:00 • 6min

2

I'm a Human Being, Not Just a Worker

05:51 • 2min

3

The Young Man Who Got Promoted

08:15 • 3min

4

Gon, How Did You Get Over the Self Pity?

11:41 • 4min

5

The Attitudes That You Look for in Your Team Members

15:22 • 5min

6

Do You Have Time Constraints?

20:26 • 3min

7

Young Leaders - What Qualities and Characteristics Do You Look For?

23:14 • 5min

8

How Do You Say No Without Offending Everyone Around You?

27:49 • 2min

9

How to Handle a Complaint

30:03 • 3min

10

The Master Class in Handling Adversity

33:22 • 3min

11

How Can I Keep Every Customer?

36:47 • 3min

12

A Few of Your Favorite Stories

39:47 • 2min

13

Are You Creating a Good Image?

41:30 • 3min

14

We Are Ladies and Gentlemen Serving Ladies and Gentlemen

44:48 • 2min

15

What Are Some of the Gaps in Service Between Europe and America?

47:05 • 2min

16

The Arrogance of a Fine Hotel Restaurant in Europe

48:38 • 4min

17

The Difference Between Ritz Carlton and Capella?

52:09 • 3min

18

How to Make Hard Decisions During Covid?

55:05 • 3min

19

Hotel Management - How to Compete in the Hotel Business

58:06 • 3min

20

Hospitality Is a Beautiful Thing, but It Means Hospitality

01:01:16 • 3min

21

You're Running This Through a Philter

01:04:43 • 3min

22

The Future of the Hotel Industry?

01:07:57 • 3min

23

Excellence Winds - It's Not About You, It'S About Me

01:10:56 • 3min

24

How to Scale a Service Industry

01:14:10 • 3min

25

Do You Know How to Do or Not to Do

01:17:13 • 2min

26

The Bostons a Memor How to Do Room Service Better

01:18:48 • 2min

27

Excellence Is High Intent and Hard Work

01:21:16 • 2min

28

Slash Episode Four, Forty-Nine

01:23:04 • 2min

29

What's Next on the Podcast?

01:25:09 • 3min