The Master Class in Handling Adversity

In 20 21: The rarity of someone actually apologizing for their mistakes, it's just so rare these days. I had my boat washed by the marina this year, and they didn't do a very good job. But nobody apologized. Of all the people there, including the marina, it was the 21-year-old who looked me in the eye and said, i'm sorry. We have ly let you down. That is a master class in handling adversity.