How to Be Awesome at Your Job

955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker

Apr 22, 2024

42:51

Snipd AI

Former hostage negotiator Scott Walker shares tips on mastering dialogue in high-stakes situations. Topics include emotional intelligence in negotiations, communication techniques like 'More Pies,' and mastering emotions for better conversations.

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Quick takeaways

Emotional self-regulation is key in negotiations for building trust and influence.

Effective communication involves thorough preparation and understanding, leading to problem-solving and relationship-building.

Deep dives

Emotional Self-Regulation Key for Negotiation Success

The ability to emotionally self-regulate is crucial for negotiation success. Former hostage negotiator Scott Walker emphasizes the importance of staying composed even in highly emotional situations. This skill allows negotiators to build trust and influence the other party effectively.

Interrupt, Ride the Wave, Ask Better Questions

02:27

Navigating Negotiations Successfully

01:47

How to Improve Communication Skills: Validation, Empathy, and Active Listening

01:27

Seek out worthy opponents

01:18

Introduction

5min

Mastering Negotiations Through Emotional Intelligence

20min

Enhancing Communication Skills with 'More Pies'

11min

Mastering Emotional Conversations with 'More Pies' Technique and Sponsor Messages

3min

Mastering Emotions Through Conscious Awareness

4min

Mastering Emotion and Conversation Techniques

2min

Former hostage negotiator Scott Walker shares powerful principles for masterful dialogue when the stakes are high.

— YOU’LL LEARN —

1) The number one skill of master negotiators

2) Two tricks to help prepare you for any conversation

3) How MORE PIES help build rapport

Subscribe or visit AwesomeAtYourJob.com/ep955 for clickable versions of the links below.

— ABOUT SCOTT —

Scott Walker is one of the world's most experienced kidnap-for-ransom negotiators. He has helped resolve more than three hundred cases and other crises, such as piracy and cyber-extortion attacks. He spent sixteen years as a Scotland Yard detective engaged in covert, counterterrorist, and kidnapping operations. He left the police in 2015 to support organizations, government departments, and private individuals in securing the release of hostages. He now delivers negotiation workshops to organizations all over the world and is sought after as a keynote speaker. His first book, Order Out of Chaos, is out now and is a Sunday Times bestseller.

• Book: "Order Out of Chaos: A Kidnap Negotiator's Guide to Influence and Persuasion"

• Website: ScottWalkerBooks.co.uk

— RESOURCES MENTIONED IN THE SHOW —

• Book: "I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships" by Michael Sorensen

• Book: "Never Split the Difference: Negotiating As If Your Life Depended On It" by Chriss Voss and Tahl Raz

• Book: "Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)" by Marshall Rosenberg and Deepak Chopra

• Past episode: 311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss

• Past episode: 693: Building Better Relationships through Validation with Michael Sorensen

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