How to Be Awesome at Your Job 955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker
21 snips
Apr 22, 2024 
Former hostage negotiator Scott Walker shares tips on mastering dialogue in high-stakes situations. Topics include emotional intelligence in negotiations, communication techniques like 'More Pies,' and mastering emotions for better conversations.
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Hostage Negotiation in Africa
- Scott Walker recounts a hostage negotiation in Africa where pirates demanded millions.
- Walker focused on managing his communicator's stress and secured the hostages' release.
Courier Interception
- After the ransom was paid, the courier was intercepted by police, causing further complications.
- Walker leveraged the established rapport with the kidnappers to ensure the hostages' safe return.
Beyond Common Ground
- Common ground is overrated in negotiations, especially when dealing with conflicting parties.
- Focus on understanding others' needs and perspectives to build rapport and influence.