955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker
How to Be Awesome at Your Job
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Mastering Negotiations Through Emotional Intelligence
The chapter explores the intricacies of negotiations, focusing on the importance of emotional intelligence in managing both external parties and internal emotions. It emphasizes the significance of empathy, active listening, and emotional regulation, drawing parallels between everyday conversations and intense situations like hostage negotiations. By prioritizing understanding, trust-building, and emotional mastery, successful outcomes and long-term relationships can be cultivated.
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