Fintech Insider Podcast by 11:FS

978. Insights: Innovating through crisis, how can banks stay ahead?

Jul 10, 2025
Guest
Kate Drew
Guest
Ross Gallagher
Joining the discussion are Ross Gallagher, Head of Consulting at 11:FS, known for his expertise in leveraging digital innovations, and Kate Drew, Director of Research at CCG Catalyst Consulting Group, who leads efforts to navigate market dynamics. They dive into the upheaval faced by banks post-pandemic and the shift from innovation to securing core operations. Key challenges like inflation and regulatory pressures make the role of consultants vital, exploring AI's potential in community banking while emphasizing the need for empathy in understanding client needs.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
INSIGHT

Legacy Challenges Hinder Banks

  • Legacy technology and culture hinder incumbent banks' ability to innovate quickly.
  • Fintechs, especially AI-native ones, outpace traditional banks due to their agility and customer proximity.
INSIGHT

Preparing for AI Shift

  • The banking industry is on the cusp of a major technological shift with AI, similar to the digital shift before.
  • Understanding how to apply this new technology effectively is essential for future success.
ADVICE

Consultants Must Provide Depth

  • Clients now seek consultants who deeply embed themselves to solve urgent survival challenges.
  • Consultants must offer specific, actionable guidance beyond broad concepts, focusing on practical change.
Get the Snipd Podcast app to discover more snips from this episode
Get the app