Ross Gallagher

Joining the discussion are Ross Gallagher, Head of Consulting at 11:FS, known for his expertise in leveraging digital innovations, and Kate Drew, Director of Research at CCG Catalyst Consulting Group, who leads efforts to navigate market dynamics. They dive into the upheaval faced by banks post-pandemic and the shift from innovation to securing core operations. Key challenges like inflation and regulatory pressures make the role of consultants vital, exploring AI's potential in community banking while emphasizing the need for empathy in understanding client needs.