Fixable
Friction 101: How to make the right things easier and wrong things harder (w/ Bob Sutton and Huggy Rao)
Mar 4, 2024
Explore how to tackle workplace challenges by breaking them down into smaller parts with insights from Stanford professors Bob Sutton and Huggy Rao. Learn about managing friction in organizations to drive progress and create a more engaged workforce. Discover the benefits of intentional friction in decision-making processes and embracing mindful time management for better efficiency and personal growth.
36:11
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Quick takeaways
- Alignment on rating scale interpretations is crucial for accurate data analysis and decision-making.
- Identifying and reducing sources of friction in the workplace can enhance team productivity and smooth operations.
Deep dives
Understanding Different Interpretations of Rating Scales
Some customers interpret rating scales differently, with some considering 10 as the highest satisfaction level and others viewing 1 as the top score. This variability in interpretation can lead to confusion in data analysis and decision-making, highlighting the importance of aligning on scale interpretations for accurate results.
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