MarTech Podcast ™ // Marketing + Technology = Business Growth cover image

MarTech Podcast ™ // Marketing + Technology = Business Growth

Unifying ECommerce And Retail Data -- Ross Andrew Paquette // Maropost

Nov 4, 2023
Ross Andrew Paquette, Chairman and CEO at Maropost, discusses the challenges of integrating eCommerce and retail data. He highlights the shift from eCommerce to multi-store retail after COVID-19 and the need to track efficiency in a world of physical stores and online shopping. The importance of customer profiles, credit card data, and investing in efficient tools for growth is also emphasized. Additionally, the podcast explores the capabilities of back-end technologies in retail and eCommerce and navigates the challenges and changes in the current economy and customer behavior.
16:08

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Quick takeaways

  • To optimize marketing efforts, businesses must integrate their e-commerce and retail data, merging customer profiles for a holistic view and leveraging advanced technologies.
  • Businesses need to be agile in adapting marketing strategies, anticipating emerging platforms and channels, and preparing for opportunities even as the balance between e-commerce and retail shifts post-pandemic.

Deep dives

The Importance of Data Integration for E-commerce and Retail

To optimize marketing efforts and understand customer behavior, it is crucial for businesses to integrate their e-commerce and retail data. This includes merging customer profiles and transaction data to get a holistic view. While advanced technologies like automated checkout and AI-driven content production are emerging, most brands rely on data warehouses and analytics platforms to unify data. However, the lack of scalable solutions presents a challenge in achieving a comprehensive view of customers. Companies like Maripost aim to provide a command center that removes human capital costs and allows businesses to focus on marketing channels that drive customer acquisition and prepare for future growth.

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