SPECIAL SERIES: Win-Back Campaign Strategies | Bathroom Break #12
Jul 15, 2024
12:39
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Jay and Daniel discuss effective win-back email strategies, engagement tactics, nurturing super fans, and unsubscribe best practices in humorous and informative ways. They offer unique insights and tips for optimizing reengagement and maintaining brand loyalty.
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Quick takeaways
Implement win-back email campaigns after 90 days of inactivity to re-engage subscribers effectively.
Optimize unsubscribe processes by redirecting users to a confirmation page to prevent bot-triggered mass unsubscribes.
Deep dives
Implementing Win-Back Strategies
When re-engaging inactive subscribers, timeliness is crucial. Waiting too long can result in permanently disengaged individuals. Implement win-back campaigns after 90 days of no activity. Avoid using generic 'we miss you' emails; instead, employ verification emails to prompt engagement through personalized questions or offers that compel the recipient to open and interact.
Segmenting Engaged Subscribers
For highly engaged subscribers, create specialized content to maintain their interest. Consider super lists that offer extra value to these active participants. Personalized outreach to super fans who become inactive can provide insights into their disengagement reasons and offer a chance to re-engage them effectively.
Optimizing Unsubscribe Processes
Optimize unsubscribe processes by avoiding one-click unsubscribe links at the bottom of emails. Bots can mistakenly trigger mass unsubscribes. Instead, redirect users to a confirmation page after clicking the unsubscribe link. Utilize this opportunity for brand expression by incorporating humor or unique messaging in the unsubscribe process.
As the great Kenny Loggins once said, “You gotta know when to hold ‘em, know when to fold ‘em, know when to walk away and know when to run.”
The same advice is 100% applicable to win-back email marketing strategies. Jay and I break down everything you need to know about winning people back to your email efforts.
What’s the one marketing line you should avoid like the plague? And is it true that bots can interfere with your one-click unsubscribe button?