

Customer centric processes for customer success (Dave Blake, CEO of Client Success)
13 snips Aug 10, 2019
Customer success pioneer Dave Blake, CEO of Client Success, discusses enterprise customer success management, budgeting for customer success platforms, data-driven decision-making, budget allocation for customer success solutions, high touch vs. low touch customer success models, and the growth of tech companies in Utah's Silicon Slopes.
Chapters
Transcript
Episode notes
1 2 3 4 5
Intro
00:00 • 2min
Driving Customer Success Culture Through Data in the Boardroom
02:02 • 3min
Discussing Budget Allocation and Building a Business Case for Customer Success Solutions
04:40 • 3min
Evolution of Customer Success Processes and DELT Framework Implementation
07:30 • 8min
Exploring Utah's Silicon Slopes and the Growth of Tech Companies
15:11 • 4min