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Customer centric processes for customer success (Dave Blake, CEO of Client Success)
Aug 10, 2019
Customer success pioneer Dave Blake, CEO of Client Success, discusses enterprise customer success management, budgeting for customer success platforms, data-driven decision-making, budget allocation for customer success solutions, high touch vs. low touch customer success models, and the growth of tech companies in Utah's Silicon Slopes.
19:31
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Quick takeaways
- Client Success prioritizes user engagement for customer success by focusing on simplicity and value.
- Budget allocation challenges can be overcome by building a business case for customer success platforms.
Deep dives
Client Success Approach to Customer Success Solutions
Client Success positions their solution as the easiest to implement and with the best user experience. By focusing on providing a platform that emphasizes time to value, simplicity, and user-friendliness, they aim to ensure that end users engage with the software daily, empowering them to concentrate on fundamental aspects. The company believes that this user engagement is vital for executives to access necessary data, fostering a culture of customer success.
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