Discussing Budget Allocation and Building a Business Case for Customer Success Solutions

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Exploring how organizations allocate budgets for customer success, emphasizing the importance of building a strong business case for investing in customer success solutions to enhance renewal and expansion rates, optimize team performance, and address challenges and opportunities in the customer success space.

Dave Blake is customer success pioneer. He's been a Silicon Slopes (Lehi Valley, Utah) fixture since his early days leading customer success teams at Omniture and Adobe. He's now the CEO of Client Success, a customer-centric platform for B2B SaaS and software companies.

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Big shout out to Dave and Client Success https://www.clientsuccess.com/
Dave Blake: https://www.linkedin.com/in/davecblake/

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This can be found on our website: https://customerimperative.com/dave-blake/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/