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8min chapter
Customer centric processes for customer success (Dave Blake, CEO of Client Success)
Gain Grow Retain
Evolution of Customer Success Processes and DELT Framework Implementation
The chapter explores the journey of the speaker managing global strategic accounts, introducing the DELT process focusing on executive level engagements. It also discusses high touch and low touch models in customer success, emphasizing the importance of understanding executive sponsor needs and staying engaged with clients.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode