This chapter highlights the role of data in fostering a culture of customer success within organizations, emphasizing the use of insights and analytics to drive informed decisions and build trust in customer data.
Dave Blake is customer success pioneer. He's been a Silicon Slopes (Lehi Valley, Utah) fixture since his early days leading customer success teams at Omniture and Adobe. He's now the CEO of Client Success, a customer-centric platform for B2B SaaS and software companies.
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