Customer success pioneer Dave Blake, CEO of Client Success, discusses enterprise customer success management, budgeting for customer success platforms, data-driven decision-making, budget allocation for customer success solutions, high touch vs. low touch customer success models, and the growth of tech companies in Utah's Silicon Slopes.

Mark Stoddard and Dave Blake of ClientSuccess discuss the impact of COVID on customer engagement, offering practical tips. They also answer audience questions on adapting to changes in uncertain times, making this a relevant listen for customer success leaders.