The Business Storytelling Podcast 661: The Future of Business Communication: AI, CommTech, and CCOs
May 2, 2024
David Toushek, founder of Everything Communications, discusses the future of business communication including AI, CommTech, and the role of Chief Communication Officers. Topics include adapting to live streaming, integrating AI authentically, the need for a comprehensive communication strategy, training employees for diverse channels, and enhancing customer experiences through technology.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
AI in Communication: Enhancing Experiences
01:33 • 7min
The Role of Communication Optimization in Business
08:18 • 8min
Navigating Communication with Bots and Diverse Channels for Customer Service Excellence
16:19 • 2min
Enhancing Customer and Employee Experiences through Communication Strategies and Technology
18:10 • 6min