AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
6min chapter
661: The Future of Business Communication: AI, CommTech, and CCOs
The Business Storytelling Podcast
Enhancing Customer and Employee Experiences through Communication Strategies and Technology
This chapter delves into the role of training employees to offer excellent customer experiences, the necessity of a Chief Communications Officer to drive strategy and address internal hurdles. Additionally, it examines the incorporation of technology, such as live chat and AI bots, to optimize customer and employee interactions.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode