661: The Future of Business Communication: AI, CommTech, and CCOs
The Business Storytelling Podcast
Enhancing Customer and Employee Experiences through Communication Strategies and Technology
This chapter delves into the role of training employees to offer excellent customer experiences, the necessity of a Chief Communications Officer to drive strategy and address internal hurdles. Additionally, it examines the incorporation of technology, such as live chat and AI bots, to optimize customer and employee interactions.
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