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Rolling Out Changes
Oct 2, 2023
Dillon Young, leader of CS at Maxwell, and Jeff Breunsbach discuss handling changes, identifying indicators, trusting teams, prioritization, and effective resource allocation in B2B SAS customer success teams. Connect with Dillon for more insights on Lifetime Value.
44:13
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Quick takeaways
- Prioritization and effective resource allocation are crucial for success.
- Involving the team in decision-making and aligning tasks with goals leads to successful implementation.
Deep dives
Prioritization and Effective Use of Resources
In the podcast episode, the speaker discusses the importance of prioritizing tasks and making effective use of resources. They emphasize the need to focus on impactful metrics and measure them consistently to drive improvements. They also highlight the value of assigning team members to tasks that align with their expertise and can contribute to the overall goals. By aligning efforts and optimizing resource allocation, teams can achieve better results and maintain momentum.
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