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3min chapter
Rolling Out Changes
Gain Grow Retain
Moving Past the Status Quo: Scaled Customer Success and Six Sigma Principles
This chapter explores the significance of moving beyond the status quo and applying scaled customer success via community engagement. It delves into the continual assessment of metrics and the utilization of Six Sigma principles for enhancing performance, drawing on the speaker's personal experience with Six Sigma certification.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode