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10min chapter
Rolling Out Changes
Gain Grow Retain
Prioritization and Impactful Metrics
The chapter emphasizes the need for a concrete approach and clear prioritization in B2B SAS customer success teams. It highlights the importance of focusing on a smaller number of impactful metrics rather than trying to impact multiple metrics at once. The conversation also touches on the concept of highest and best use and emphasizes the need to allocate tasks appropriately.
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Listen to the best highlights from the podcasts you love and dive into the full episode